Fromto.com Privacy Policy
Welcome to Fromto.com. We are a reliable transportation platform connecting various destinations in Indonesia, particularly in the regions of Bali, Lombok, and the Gili islands. We highly value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including through our website (www.fromto.id) and related applications.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information You Provide Directly
This information is collected when you make a booking, create an account, or communicate with us:
- Identity Data: Full name, email address, phone number, and residential address.
- Booking Data: Travel details (date, time, route), passenger names, and emergency contact information.
- Payment Data: Although we do not directly store credit card details, we record transaction history and use secure third-party payment service providers to process your payments.
- Communication Information: Content of correspondence with us, such as via email or customer support features.
Information We Collect Automatically
When you access and use our Website, we may automatically collect certain information:
- Device and Usage Data: IP address, browser type, operating system, referring URL, pages visited, time and date of visit, and duration of use.
- Location Data: General location data derived from your IP address.
- Cookies and Tracking Technologies: We use *cookies* and similar technologies to track activity on our services and store certain information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: Processing and confirming your bookings (Fast Boat, Private Speedboat, Private Car, and Service Combinations), managing your account, and providing customer support.
- Communication: Sending booking confirmations, travel updates, important notifications, and responses to your inquiries.
- Service Improvement: Analyzing how our services are used to enhance functionality, performance, and user experience.
- Marketing: Sending promotional materials, special offers, or news about our services that may be of interest to you (you have the option to unsubscribe at any time).
- Security and Compliance: Preventing potential fraud or illegal activities, enforcing our Terms and Conditions, and complying with applicable legal obligations.
3. Disclosure of Your Information
We do not sell your personal information. We may disclose your personal information to third parties only in the following circumstances:
- **Transportation Service Providers:** To fast boat operators, private car providers, and other transportation partners necessary to complete your booking and journey.
- **Third-Party Service Providers:** To partners who provide services on our behalf, such as payment processing, data analysis, hosting services, and customer support. These parties are bound by confidentiality obligations.
- **Legal Obligations:** If required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, our users, or others.
- **Business Transfers:** In connection with a merger, acquisition, restructuring, or sale of assets, where personal information may be part of the transferred assets.
4. Data Security
We implement reasonable technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.
5. Your Choices and Rights
- **Access and Correction:** You have the right to access and update your personal information through your account. If you encounter difficulties, please contact us.
- **Unsubscribe:** You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those emails.
- **Cookies:** You can set your browser to refuse all or some browser *cookies*, or to alert you when *cookies* are being sent.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the bottom. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@fromto.id
Last Updated: November 14, 2025